Problem with HBO Max causes users to lose a lifetime discount in Brazil

The first month of HBO Max in Brazil was a headache for many people. After a turbulent start, with difficulties accessing the platform, streaming users are now reporting that their subscriptions have been canceled because the service was unable to charge their credit card. The problem is that, with this, they lose 50% discount for life promised by the company.

The worst part is that many people only discovered the error when they got a notification from the company reporting difficulties in charging the monthly fee, thus canceling the subscription. As Filmlier points out, the failure appears to have been the result of a problem that made life difficult for enthusiasts trying to score on the day of HBO Max’s launch in the country.

Hbo max who canceled my subscription now does not want to renew again

– Andrea (@laurlmj17) July 31, 2021

Tweet embed HBOMAX has canceled my promotional subscription due to a problem that occurred with the launch of the discount on the company’s side, I called my card operator and was contacted that there is no problem.

– Pedro Souza (@plvsouza) August 4, 2021

damn it, Tweet embed. Difficult. I will lose my discount because I cannot change the card. pic.twitter.com/nj4qoro4NW

– TiranoThales Rex (thethales) 29 July 2021

On social networks, there were many criticisms and complaints from people who lost the discount offered in the first month of the platform in Brazil. The offer was only valid until the last 31 July and will be valid if the user does not cancel their account.

Those who need to change their credit card are getting hot too. This is because the service does not provide an easy option to change the payment method, which means that many people have also missed the promotion.

The big question now is whether those affected by an issue on the platform itself are entitled to appeal the 50% discount or whether they will be required to pay the subscription fee in full. Currently, the basic package is R$19.90 and the multi-screen is R$27.90. With the feature introduced in the month the streaming service was launched, the prices were R$9.95 and R$13.95 respectively.

NS Canaltech He searched for HBO Max in Brazil, and as of publishing this article, he had not received any comments on these issues.

Source: director