Sometimes, a family's Caixa Tem device may be linked to more than one device, which eventually leads to some problems.
The Caixa Tem app is an essential tool for millions of Brazilians who use Caixa Econômica Federal services, especially when it comes to receiving social benefits and other banking facilities.
However, with the increasing need for security and privacy, it is important to know how to manage the devices connected to your account.
As people upgrade their devices or need to access the app on a new device, there is a need to unlink old devices to ensure the security of your account.
Is there a way to unlink a specific device from Caixa Tem?
Yes, it is possible to unlink a specific device from your Caixa Tem account. Following this procedure is important to keep your account secure and ensure that only authorized devices can access it. See our step-by-step guide on how to unlink:
- Access the application square has Log in with your personal details.
- In the main menu, find the “Passwords & Settings” option.
- Select the “Device Manager” option.
- In the Registered Devices list, select the device you want to remove, and identify it by the nickname or name you gave it.
- Click “Delete Device” to disconnect the selected device.
After following these steps, the device will be removed from your account and will no longer be able to access the services provided by the app.
This is very useful when you change devices or want to make sure that old devices cannot access your account.
See more: If you have a savings account at CAIXA, pay attention to the message that has just been issued (27/08)
I need to access Caixa Tem on another mobile phone, how do I do that?
If you have purchased a new mobile phone and need to access Caixa Tem using this device, you must follow some steps to ensure that the transfer process is safe and smooth. Here's how to proceed:
- Go to the nearest Caixa Econômica Federal branch.
- Request to unlink your old device from the Caixa Tem platform.
- A Caixa employee will delete the device previously registered to your account, ensuring that you will be able to access the app on the new device without any complications.
- After unlinking your old device, you will be able to access Caixa Tem normally on your new cell phone, using your CPF and password.
This step is necessary to ensure that your account can only be accessed via the new device, as Caixa does not allow manual activation.
See others: The government in partnership with Caixa urgently contacts people with CPF 9, 7, 5, 3 and 1: the problem is coming!
I need to change my cell phone number, can I change it in the app?
Finally, if you need to change the cell phone number registered in your Caixa Tem account, it is important to know that this procedure cannot be carried out directly through the application.
Caixa Tem's data security policy does not allow changes to personal information online, specifically to protect the integrity and privacy of user data.
Therefore, to change the cell phone number associated with your Caixa Tem account, you must follow the following procedure:
- Go to the Federal Branch of Caixa Econômica.
- Request a change of your cell phone number in the Caixa Tem database.
This procedure ensures that changes are made securely, preventing anyone unauthorized from accessing your information or making unnecessary changes to your account.
Therefore, when you need to update your phone number, you must go in person to one of the agencies to complete the process safely and correctly.
See more: Caixa Tem Card: How to apply and what are the benefits for those who receive Bolsa Família? Check the limits for 0, 2, 4, 6 and 8 shekels
