Several Bolsa Família beneficiaries have reported that they may have cloned Caixa Tem, raising fears of losing the benefit.
Caixa Tem cloning is a growing concern, especially for Bolsa Família beneficiaries, who end up having their payments stolen.
The app, which should provide convenience and security, could become a target for fraud, putting access to benefits at risk.
Fortunately, it's easy to spot the signs that your account has been cloned, so it's a good idea to know what steps you can take to protect your resources.
How do I know if my Caixa Tem has been cloned?
Identifying that your Caixa Tem has been cloned is crucial to avoiding further damage. Early signs include difficulty accessing the account, such as a password that no longer works, or suspicious activity, such as unauthorized transactions.
If you notice that your balance has changed without your authorization or if you receive notifications about transactions you did not make, it is likely that your account has been cloned.
Another clear sign is a failed attempt to reset your password, where the system indicates that the process has been completed, but you did not perform the action. These signs should be addressed urgently as they indicate that your account may have been hacked.
The Caixa Tem clone case that has spread widely on the networks
Recently, a user shared on social media how she discovered that her father had cloned Caixa Team. In the video, she shows that when trying to create a Pix for anyone else in the family account, the app appears to display the correct information.
However, before entering the password, you return to the data confirmation screen, and when you do, you come across information from a scammer.
In other words, if she had sent the password, the transferred funds would have ended up in someone else's account without their knowledge.
See more: I received R$650 from Bolsa Família, but now I receive R$355, what happened? Is there a way to get the old installment back?
How can I recover my Caixa Tem without losing Bolsa Família?
Regaining access to Caixa Tem after cloning requires some important steps to ensure that you do not lose the Bolsa Família advantage.
First, you should contact Caixa Econômica Federal to report the issue and request that the account be blocked immediately to prevent incorrect withdrawals.
You must then follow Caixa's instructions to reset your password and regain access. During this process, it is important to keep a record of all communications and follow the bank's guidelines to ensure that benefits are not interrupted.
If there is a loss of funds, the bank may initiate the process of returning the amount, depending on the circumstances. To do this, you will have to open a police report at the police station.
Find out more: The Bolsa Família appeal for 9, 7, 5, 3 and 1 final shekel starts in September: adhere to these health rules to continue paying
How to close your Caixa Tem account and open a new one?
Closing your Caixa Tem account and opening a new one can be a solution to ensure the security of your benefits, especially after cloning.
To do this, you must go to a Caixa Econômica Federal branch and request the closure of the existing account.
During this process, the bank may guide you on how to open a new account, perhaps with a new CPF record or different data. This prevents the compromised account from continuing to be a target for fraud.
Furthermore, when opening a new account, it is recommended to use a strong password and adopt all recommended security practices to protect your data and ensure that the problem does not recur.
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