On Tuesday (12), Rio de Janeiro lawyer Carina Bruno A UberX For shared transportation, but I was surprised by a strange message that the driver placed on the passenger seat.
The unusual notification stated that the use of the car’s air conditioner is subject to an additional fee.
Unexpected announcement of additional fees
The driver charges a separate fee to turn on the air conditioner – Image: Freepik / Reproduction
Upon entering the car, Karina found a letter strategically placed on the passenger seat, informing her that… adaptation It will only be activated if the passenger agrees to pay an additional fee.
The text clearly states that you will be charged R$0.50 per kilometer traveled, with a minimum of R$5, paid in cash, BEX or by card outside the app.
Uber replied
When asked about the unusual situation, he said Uber It mentioned what we all know: air conditioning is part of the requirements for registering cars on its platform, regardless of the type of travel offered (UberX, Comfort, Black, etc.).
However, the company highlighted that there is no obligation or ban on using air conditioning while travelling.
The company confirmed that both the driver and the user can cancel the trip and report it to support if they do not feel comfortable with any situation.
Furthermore, Uber highlighted the importance of a mutual evaluation system, through which both parties can evaluate the company’s experience a tripWith the aim of providing the best services to the entire community.
The company also warned that additional charges made outside the platform are not permitted, which violates the security rules of the Uber Community Code and may result in the deactivation of the driver’s account in question.
However, the situation raises questions about the interpretation of company policies by partner drivers.
From this standpoint, the importance of having a clear and coherent compatibility between service providers and the platform is highlighted to ensure a positive and transparent experience for users.
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